Privacy Policy

1. Introduction

Berowra Waters Holidays (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

  • Visit our website
  • Make a booking or enquiry
  • Subscribe to marketing communications
  • Engage with us via phone, email, or social media

By using our website or services, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Personal Details
  • Full name
  • Postal address
  • Email address
  • Phone number
Booking Information
  • Stay dates
  • Number of guests
  • Special requests
  • Payment details
Payment Information

Payment details are processed securely via third-party payment providers. We do not store full credit card details on our servers.

Website & Technical Information
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data
3. How We Collect Personal Information

We collect personal information when you:

  • Submit a booking or enquiry form
  • Contact us via email or phone
  • Subscribe to our newsletter
  • Leave a review
  • Interact with us on social media
  • Visit our website (via cookies and analytics tools)
4. Why We Collect Your Information

We collect your personal information to:

  • Process and manage bookings
  • Communicate with you about your stay
  • Provide customer support
  • Send booking confirmations and invoices
  • Improve our website and services
  • Send promotional offers (if you opt in)
  • Meet legal and regulatory requirements
5. Disclosure of Personal Information

We may disclose your information to:

  • Payment processing providers
  • Booking platforms (e.g., Airbnb, Stayz, etc.)
  • IT service providers
  • Marketing service providers
  • Government authorities where required by law

We do not sell your personal information.

6. Cookies and Website Analytics

Our website may use cookies and analytics services (such as Google Analytics) to:

  • Understand website traffic
  • Improve user experience
  • Analyse booking trends

You can disable cookies in your browser settings; however, some features of the website may not function properly.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

  • Secure hosting environments
  • SSL encryption
  • Restricted access to personal data
8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil booking and service obligations
  • Meet legal and accounting requirements
  • Resolve disputes

When no longer required, personal information is securely destroyed or de-identified.

9. Access and Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below.

10. Overseas Disclosure

Some of our third-party service providers (such as booking platforms or cloud storage providers) may store data overseas. We take reasonable steps to ensure such providers comply with applicable privacy laws.

11. Marketing Communications

We will only send marketing emails if you have opted in. You may unsubscribe at any time using the link in our emails or by contacting us directly.

12. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Berowra Waters Holidays
  • Email: info@berowrawatersholidays.com.au
  • Phone: 0405 565 256
  • Website: www.berowrawatersholidays.com.au
14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date.